General Questions
Q: What is Bracket OS?
A: Bracket OS is an AI-powered orthodontic practice management software designed for Mac and iPad. It streamlines charting, imaging, scheduling, insurance, and financial workflows while providing real-time insights and analytics.
Q: Where is Bracket OS based?
A: We’re proudly headquartered in Kansas City, MO, serving orthodontic practices across the U.S.
Q: Who can use Bracket OS?
A: Bracket OS is designed for orthodontists, their clinical staff, treatment coordinators, and front office teams. Our role-based AI training and workflows ensure every team member can use the system efficiently.
AI Features
Q: How does Bracket OS use AI in clinical workflows?
A: Our AI assists with charting, imaging, treatment planning, digital consents, and voice-to-chart updates on iPad. It also predicts claims, verifies insurance, detects anomalies, and provides actionable insights on practice performance.
Q: Can the AI pre-fill patient charts?
A: Yes. AI-assisted charting can listen to your dictation via Voice-to-Chart, pre-fill notes based on existing chart context, and suggest updates. All entries can be reviewed and approved before saving.
Q: How does AI imaging work?
A: Bracket OS automatically classifies, labels, and integrates clinical images into patient records. It can detect anomalies, compare images over time, and ensure accurate documentation in real-time.
Practice Management & Workflow
Q: Can I use Bracket OS on multiple devices?
A: Yes! Bracket OS works seamlessly on Mac desktops and iPads, allowing mobility for chairside charting, imaging, and consults.
Q: Does Bracket OS support multi-location practices?
A: Absolutely. Our unified data layer ensures consistent workflows, patient records, and AI insights across multiple offices.
Q: How does AI Training Mode help staff?
A: AI Training Mode provides on-device, interactive training for your team. Staff can practice workflows, ask questions in-context, and learn as they work—without touching real patient data.
Financial & Insurance Tools
Q: Can Bracket OS handle insurance verification?
A: Yes. AI Insurance Verification performs real-time eligibility checks, extracts benefits, matches plans, and predicts claim outcomes to streamline your front office workflows.
Q: Does the system help with collections and ledgers?
A: Our AI Financial Intelligence predicts collections, identifies anomalies, and helps track outstanding balances, insurance claims, and payment trends—all in one dashboard.
Q: Can AI predict claim denials or delays?
A: Yes. Our predictive tools analyze historical claims and insurance data to highlight potential issues before submission, improving your revenue cycle efficiency.
Security & Compliance
Q: Is patient data secure?
A: Absolutely. Bracket OS is HIPAA-compliant. All patient data is encrypted in transit and at rest.
Q: Can AI Training Mode or simulations access real patient data?
A: No. Training Mode includes a simulated environment with sample patient charts, allowing staff to practice safely without affecting real patient records.
Q: How does Bracket OS handle approvals and audit trails?
A: Every AI-generated entry—chart updates, financial notes, or consents—is tracked with user attribution and timestamp. Doctors or staff can approve, edit, or reject entries before they are finalized.
Support & Getting Started
Q: How do I get started with Bracket OS?
A: Contact our team at contact@bracketos.com to schedule a demo and setup. We provide onboarding guidance, AI training modules, and best-practice workflows for your practice.
Q: Is there ongoing support?
A: Yes! Our support team is available to help with technical issues, workflow questions, and AI optimization. Reach us at contact@bracketos.com.
Q: Can we request new features or integrations?
A: Absolutely. We love feedback from our users. Send feature requests or integration ideas to contact@bracketos.com, and our product team will review them.
Technical & Compatibility Questions
Q: What devices are supported?
A: Bracket OS runs on Mac desktops and iPads (iPadOS 14 or later recommended). Some AI features, like Voice-to-Chart, require a compatible microphone.
Q: Does Bracket OS integrate with other software?
A: Yes. Our AI Integration Hub connects to third-party tools and APIs, allowing practices to sync scheduling, imaging, financial, and communication workflows.
Q: Do I need an internet connection?
A: Some features, such as real-time insurance verification and cloud sync, require internet. However, AI Training Mode and basic charting can function offline, syncing when connectivity is restored.
Contact & Careers
Q: How do I reach Bracket OS for general inquiries?
A: Email us at contact@bracketos.com.
Q: How do I apply for a job at Bracket OS?
A: Send your resume or portfolio to careers@bracketos.com. We’re always looking for talented people passionate about AI, healthcare, and orthodontic innovation.